Diagnostic products
Candidates should be able to understand whether a free or paid diagnostic is refundable, what stage of completion matters, and how reviewed outcomes are delivered after payment confirmation.
Legal
Refund Policy
This page should reduce commercial uncertainty by presenting refund logic in a straightforward, candidate-friendly format.
Packages and enrollment
Refund terms should clearly explain when package access begins, how manual verification affects activation, and what happens if a student delays login or onboarding.
Sessions and operational changes
Policies around rescheduling, missed sessions, cancellation cutoffs, and operational exceptions should be stated in plain language rather than scattered across messages.
Policy direction
Use precise, published wording
Refund terms should ultimately be approved by you and then managed from the Website Essentials area so the published policy always matches your live commercial process.
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