Privacy Policy

IELTS Precision is an online IELTS preparation, diagnostic, and training platform for serious IELTS candidates.

This Privacy Policy explains how we collect, use, store, and protect information when you use our website, diagnostics, checkout pages, student platform, teacher review services, certificate verification, contact forms, and related services.

We may collect your name, email address, phone number, WhatsApp number, nationality, qualification, IELTS type, target IELTS score, previous IELTS score, package choice, payment status, and support messages.

For diagnostics and learning activities, we may collect answers, scores, estimated bands, written responses, speaking recordings, teacher/admin comments, review bands, result summaries, certificates, and progress records.

For checkout and payment activity, we may collect selected package, diagnostic purchase details, Stripe checkout/session references, payment status, transaction timing, and account activation information. We do not store full card numbers.

For website and advertising activity, we may collect technical information such as IP address, browser/device details, pages visited, campaign source, cookies, analytics events, and advertising conversion events.

Free diagnostic attempts may store your answers, automated score, estimated band, email address, phone/WhatsApp details if provided, and the result summary sent to you.

Paid diagnostic attempts may store payment confirmation, strict-timed test progress, completed parts, Listening/Reading scores, Writing responses, Speaking recordings, teacher/admin review comments, bands, recommendations, and result lookup references.

Free diagnostic results are designed to be shown once and emailed to the candidate. Paid diagnostic results may be accessible later through the reference-number and email lookup process.

We use your information to provide diagnostics, process purchases, activate accounts, send results, assign reviews, manage teacher/admin workflows, provide support, issue certificates, verify certificates, improve the website, and track advertising performance.

We may also use your information to recommend a suitable IELTS Precision package, diagnostic route, or support plan based on your target score and diagnostic performance.

We use email for important service messages such as diagnostic results, account activation, checkout confirmations, review completion, support replies, password/reset notices, and platform updates.

If you provide a WhatsApp number, we may use it for service-related communication, result summaries, reminders, support, or lead follow-up.

Automated WhatsApp API messaging may depend on Meta/WhatsApp Business API availability, templates, opt-in rules, and billing. If WhatsApp API is not configured or unavailable, email remains the primary result-delivery channel.

Online payments may be processed by Stripe or another secure payment provider. Payment providers process card and payment details according to their own security and privacy rules.

IELTS Precision stores only the information needed to confirm payment status, selected product/package, checkout session reference, account activation, support, refund handling, and accounting records.

We may use cookies, analytics tools, Meta Pixel, Google tracking, and similar technologies to understand website performance, measure advertising campaigns, improve conversion, and provide relevant follow-up.

You can manage cookies through your browser settings. Blocking cookies may affect some tracking, login, or personalization functions.

We may share limited information with service providers that help us run the platform, such as hosting, database, email, WhatsApp, payment, analytics, and support tools.

Teachers, operations staff, and admin may access only the information needed for their role, such as assigned review work, student progress, diagnostic submissions, support records, and operational tasks.

We do not sell your personal information to third parties.

We may retain diagnostic records, learning records, review comments, payment references, support records, and certificate records for service delivery, audit, dispute handling, student progress tracking, and certificate verification.

You may request correction or deletion of certain personal information. Some records may need to be retained where required for payment, accounting, fraud prevention, certificate verification, legal compliance, or legitimate operational reasons.

We use reasonable technical and organizational measures to protect account, diagnostic, payment-status, and learning data. No online system can be guaranteed completely secure.

For privacy questions, correction requests, support issues, or data-related concerns, please contact IELTS Precision through the official contact details shown on the website.